BTG this year accelerated the transition to becoming a partner that takes a broader role in helping customers use technology to drive business outcomes.
Our year in numbers
“Despite a challenging market environment during the year, BTG delivered growth in gross invoiced income of 11.5% to £2.3 billion”
Patrick De Smedt, Chair
“The changes we made this year have set us up strongly for the future and I’m excited to continue working with my leadership team to evolve our business, bringing our people, customers and vendors along with us on that journey.”
Sam Mudd, CEO
Our strategy in action
We aim to grow organically by winning new customers and doing more for existing customers.
5,916
Customers this year
5,913
Customers last year
We track the growth in gross profit from existing customers. This year, our renewal rate was 99%, once again demonstrating the benefits of our long standing relationships with customers. We did business with numerous new customers this year, in both the public and private sectors, and more business with established customers such as the Home Office and the NHS.
We continued to win new customers and increase the amount of work we did for existing customers. Our customers’ great experiences with us encouraged many to highly recommend our services, as reflected by our net promoter score of 70+.
Our NPS this year
70+
