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What we do

We’re a value-added IT reseller, focusing on cloud and security software developed by leading vendors.

Through our two companies, Bytes Software Services and Phoenix Software, we also provide professional and managed IT services, and hardware, to deliver complete tailored solutions to customers in the corporate and public sectors.

 

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We help our customers use technology to improve their business, control costs and make them more secure.

We focus on five key areas: 

  • Security
  • Subscription software
  • Cloud-based solutions
  • Hybrid infrastructure
  • IT services.

Why we’re different

Our people 
We employ more than 1,000 people who are passionate about technology and our customers.

Our experience and expertise
With more than 30 years of serving the UK IT market, we have accumulated vast knowledge and expertise. 

Our vendors 
We have deep relationships with many of the world’s biggest software companies. 

Our trust-based relationships 
We serve more than 6,000 corporate and public sector customers, many of whom have been with us for a long time. 

 

How we do it differently

Putting customers first 
We’re trusted because we understand our customers and always act in their best interest.

Unique team culture 
We’re proud of our dynamic, enjoyable and supportive culture. Our people foster talent, enthusiasm, confidence and team spirit. 

Continual investment 
We empower and inspire our employees to fulfil their potential, training them on the latest technologies and providing a clear career path. We strive to stay ahead of the technology curve by developing new solutions to meet customers’ emerging needs.

Taking a sustainable approach
Our commitment to sustainability goes far beyond our concerted efforts to cut carbon emissions. Volunteering and fundraising are integral to our culture.

 

How this creates value

Our customers’ great experiences with us encourage many to highly recommend our services. As a result, in 2023/24 our net promoter score was 82 – high by industry standards. 


We track our progress as a business against a range of key performance indicators, including our employee net promoter score, which in 2023/24 was 71, reflecting our dynamic culture and high employee retention rates. 


Our strategy to grow organically by winning new customers and doing more for existing customers helps us deliver consistent dividends and attractive returns for our shareholders. In 2023/24, we delivered an 18.5% three-year CAGR.


We have a long track record of volunteering our time and giving money in the areas where we work. We also contribute to local employment and help create stronger communities. In 2023/24, people from Bytes and Phoenix volunteered more than 1,500 hours of their time. 


We build trusted partnerships with our vendors, which helps us share knowledge. We have deep relationships with many of the world’s biggest software companies. We are Microsoft’s largest UK partner by revenue.


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