AI is changing how organisations operate, and Bytes Technology Group is at the heart of that transformation. Our CEO, Sam Mudd, recently joined Darren Hardman, CEO of Microsoft UK, for a conversation about how BTG is enabling real-world AI adoption in public and private sectors and how Microsoft’s platform and partnership is helping make it possible. Here’s a summary of the key topics from the discussion, with a closer look at how BTG is leading on AI implementation across the UK.
BTG is already delivering measurable impact across hundreds of organisations. In the public sector especially, the opportunity to improve outcomes for citizens is immense.
AI is improving service delivery and efficiency and is being actively implemented with examples including:
BTG is not just deploying AI but embedding it in ways that align with each organisation’s mission and day-to-day reality.
Strong partner capabilities are central to successful AI adoption. Partners like BTG are essential in helping organisations not just implement technology, but drive real transformation by reshaping how teams work, enhancing productivity, and embedding AI deeply into day-to-day operations.
That’s exactly the type of transformation BTG is driving, and Microsoft’s tools, platforms and infrastructure allow BTG to do it at scale.
In the AI era, collaboration between Microsoft and partners like BTG will be even more important in helping organisations navigate change confidently and effectively. Whether it's integrating Microsoft 365 Copilot or guiding customers through broader cloud transformation, BTG brings the on-the-ground expertise, sector insight, and change management capability needed to make adoption successful.
True AI adoption doesn’t stop at installation, so BTG has invested in building dedicated teams focused on change management, security and skills enablement. Recognising that AI does not exist in isolation, the business is helping customers manage AI implementation holistically, ensuring it is secure, scalable, and aligned to their broader digital strategies.
Bytes Software Services recently analysed the impact of Microsoft Copilot across the business . The result: the business saved enough hours to avoid hiring 27 additional team members, thanks to increased productivity and a reduction in repetitive tasks.
This mirrors Microsoft’s own internal experience which embedded AI across all major business operations, including M365, GitHub, and Dynamics. Call centre teams are achieving higher satisfaction and faster resolutions while reducing cost. Together, our shared experience is a proof point: when done right, AI doesn’t just improve efficiency it unlocks more rewarding work for employees.
As Microsoft expands its data centre infrastructure across the UK, BTG is playing a hands-on role in helping organisations modernise around that opportunity such as optimising cloud usage, migrating legacy systems, or adopting next-gen tools like Copilot.
Upskilling workforces will be critical to enabling organisations to successfully adopt AI at scale and partnerships like that between Microsoft and BTG will be vital to supporting customers on this journey. The truth is: most organisations already have the right people, they just need the right support to re-skill and reframe their roles for the AI age.
AI adoption represents a profound shift for businesses across the UK. BTG and Microsoft are working together to ensure organisations have the technology, capability, and skills they need to navigate this change and unlock new opportunities in the AI era. Backed by Microsoft’s powerful platforms and aligned vision, BTG is helping customers go beyond the hype and unlock tangible benefits: better services, smarter operations, and more empowered teams.
As both companies emphasised in the video, success in the era of AI isn’t just about the tools it’s about people, processes, and partnerships that make transformation real.