Across the UK public sector, organisations are under pressure to deliver faster, smarter services in the face of growing demand and tighter budgets. From the NHS tackling waiting list backlogs to central government departments managing complex tax frameworks, the need for efficiency and innovation has never been greater.
At Bytes Technology Group, we’re proud to be helping public sector organisations harness the power of Microsoft AI to create meaningful, measurable impact. Artificial Intelligence is no longer a buzzword - it’s becoming a cornerstone of modern public service delivery.
BTG has guided several NHS Trusts through secure Copilot pilot programmes - supporting procurement, governance, and adoption strategies. For NHS Trusts, administrative workload has long been a barrier to patient care. With Microsoft 365 Copilot, staff can generate discharge summaries, draft appointment letters, and surface insights from clinical data in seconds. Our wraparound services - from prompt training to adoption and change management - mean users are not just equipped, but empowered to provide the best service possible.
At central government departments, managing vast datasets, evolving regulations, and complex tax codes remain a constant challenge. BTG is helping one department of UK government modernise its knowledge management at scale by introducing secure AI-powered solutions that streamline access to critical information. Tools such as natural language search, generative AI for summarising legislative changes, and intelligent chatbots are enabling teams to work faster, more accurately, and with greater confidence. With BTG’s expertise in public sector data, these innovations are delivered with security, compliance, and trust at the core.
True success with AI isn’t about deploying tools - it’s about embedding them in ways that deliver lasting value. At BTG, we work with public and private sector organisations to identify high-impact use cases, ensure secure adoption, and equip teams to get the best out of Microsoft AI. By combining Microsoft’s leading AI technologies with BTG’s sector expertise, we’re helping public services move beyond efficiency gains to deliver smarter, faster, citizen-first outcomes.