Our talented people and strong customer focus helped BTG achieve another record-breaking year in 2024/25. By continuing to invest in our business and technical capabilities we have established a strong platform for future growth.
Our year in numbers
“For the first time, BTG achieved gross invoiced income of over £2 billion – more than double what the company achieved only four years ago, and a sign of how far we’ve come in just a few years.”
Patrick De Smedt, Chair
“By building our own advisory and support services around the wide suite of software solutions we offer – especially in the key areas of cloud computing, security and AI – we can help our customers better understand and benefit from the latest technologies.”
Sam Mudd, CEO
Our strategy in action
We aim to grow organically by winning new customers and doing more for existing customers.
5,913
Customers this year
5,828
Customers last year
We track the growth in gross profit from existing customers. This year, our renewal rate was 109%, once again demonstrating the benefits of our long-standing relationships with customers. Phoenix did more business with established customers such as East Suffolk and North Essex NHS Foundation Trust, the Home Office and DEFRA, and Bytes with the Financial Ombudsman Service, Elexon and WSH.
We continued to win new customers and increase the amount of work we did for existing customers. Our customers’ great experiences with us encouraged many to highly recommend our services, as reflected by our net promoter score of 79.
Our NPS this year
79
Our NPS last year
82
