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2023/24 Annual Report

Our people’s passion for our customers and for technology shone through in 2023/24, helping us achieve strong financial performance and setting us up well for the future.  

We provide more details on our business and financial performance during the year, alongside views from our Chair, CEO and CFO, in our 2023/24 Annual Report.

Download our 2023/24 Annual Report   >

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Our year in numbers

Gross invoiced income

£0.8bn

+26.7%
Revenue

£0.0m

+12.3%
Gross profit

£0.8m

+12.5%
Average gross profit per customer

£0.4k

+11.9%
Operating profit

£0.7m

+11.4%
Adjusted operating profit

£0.3m

+12.2%

Executive statements

Patrick De Smedt, Chair

“We achieved our aim of double-digit growth across our main metrics, gaining market share and demonstrating the resilience of our business model.”

Patrick De Smedt, Chair

Read Patrick's 2023/24 statement

“We work closely with our vendors and invest in our capabilities to stay ahead of the technology curve.”

Sam Mudd, CEO

Read Sam's 2023/24 review

Sam Mudd, Interim CEO

Our strategy in action

We aim to grow organically by winning new customers and doing more for existing customers.

 

5,978

Customers this year

 

5,941

Customers last year

working with more customers

We track the growth in gross profit from existing customers. This year, our renewal rate was 109%, once again demonstrating the benefits of our long-standing relationships with customers. Phoenix did more business with established customers such as Lancashire County Council, City of London and University of Essex, and Bytes with Costain, Anglian Water and CFC Underwriting. 

 


We continued to win new customers and increase the amount of work we did for existing customers. Our customers’ great experiences with us encouraged many to highly recommend our services, with our customer net promoter score (NPS) increasing from 77 to 82, high by industry standards. 


 

Our NPS this year 

82

 

Our NPS last year

77


2023/24 Annual Report

 

Download 2023/24 Annual Report

Strategic report

 

Strategic report

Sustainability review

 

Sustainability review

Governance report

 

Governance report

Financial statements

 

Financial statements

Other information

 

Other information

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